NOTES:
- All deadlines are by the start of class time unless otherwise indicated
- If an assigned reading does not have a link, that means you can access it for free through the library
Week 1
Wed 4/4
- Overview of the course
Fri 4/6
Week 2
Mon 4/9
- Assigned readings:
- User needs assessment knowledge check due
- In-class practice: Assessing user needs with semi-structured interviews
Wed 4/11
- Deadline for submitting your choice for a system for the user needs assessment homework
- In-class practice: Assessing user needs with semi-structured interviews (continued)
Fri 4/13
- Assigned readings:
- Lee, S. A., & Liang, Y. (2015). Reciprocity in computer-human interaction: Source-based, norm-based, and affect-based explanations. Cyberpsychology, Behavior & Social Networking, 18(4), 234-240. doi:10.1089/cyber.2014.0458
- Ruzich, C. M. (2008). Our deepest sympathy: An essay on computer crashes, grief, and loss. Interaction Studies, 9(3), 504-517. doi:10.1075/is.9.3.08ruz
- Reading Response 1 due
- Discussion of readings
Week 3
Mon 4/16
- Work on class project: Background research
Wed 4/18
- User Needs Assessment Homework due
- Assigned reading:
- User testing knowledge check due
- In-class practice: User testing with think-aloud protocols
Fri 4/20
- Complete the Doodle poll for interview availability
- Deadline for submitting your choice for a system for the user testing homework
- Assigned readings:
- Bargas-Avila, J. A., Oberholzer, G., Schmutz, P., de Vito, M., & Opwis, K. (2007). Usable error message presentation in the World Wide Web: Do not show errors right away. Interacting with Computers, 19, 330–341. doi:10.1016/j.intcom.2007.01.003
- Seckler, M., Tuch, A. N., Opwis, K., & Bargas-Avila, J. A. (2012). User-friendly locations of error messages in web forms: Put them on the right side of the erroneous input field. Interacting with Computers, 24, 107-118. doi:10.1016/j.intcom.2012.03.002
- Reading response 2 due
- Discussion of readings
Week 4
Mon 4/23
- In-class practice: User testing with focus groups and prototypes
Wed 4/25
- User Testing Homework due
- Work on class project: User test planning
Fri 4/27
- Assigned readings:
- Sonderegger, A., & Sauer, J. (2010). The influence of design aesthetics in usability testing: Effects on user performance and perceived usability. Applied Ergonomics, 41(3), 403- 410. doi:10.1016/j.apergo.2009.09.002
- Tuch, A. N., Roth, S. P., Hornbæk, K., Opwis, K., Bargas-Avila, J. A. (2012). Is beautiful really usable? Toward understanding the relation between usability, aesthetics, and affect in HCI. Computers in Human Behavior, 28, 1596–1607. doi:10.1016/j.chb.2012.03.024
- Reading response 3 due
- Discussion of readings
Week 5
Mon 4/30
- Assigned reading:
- Affinity wall knowledge check due
- In-class practice: Affinity walls
Wed 5/2
- Work on class project: Writing for a non-academic audience
Fri 5/4
- Assigned readings:
- Dommes, A., Chevalier, A., & Rossetti, M. (2010). Searching for information on the World Wide Web with a search engine: A pilot study on cognitive flexibility in younger and older users. Psychological Reports, 106 (2), 490-498. doi:10.2466/PR0.106.2.490-498
- Pak, R., McLaughlin, A. C., & Bass, B. (2014). A multi-level analysis of the effects of age and gender stereotypes on trust in anthropomorphic technology by younger and older adults. Ergonomics, 57(9), 1277-1289. doi:10.1080/00140139.2014.928750
- Reading response 4 due
- Discussion of readings
Week 6
Mon 5/7
- Affinity Wall Homework due
- Assigned reading:
- Thematic analysis knowledge check due
- In-class practice: Thematic analysis practice 1
Wed 5/9
- In-class practice: Thematic analysis practice 2
Fri 5/11
- Assigned readings:
- Cole, N. (2013, February 12). What do business people really think about market research? A client-side perspective. Retrieved from http://greenbookblog.org/2013/02/12/what-do-business-people-really-think-about-market-research-a-client-side-perspective/
- Enderle, R. (2013, January 4). Data analytics will fail if executives ignore the numbers. Retrieved from https://www.cio.com/article/2389409/data-management/data-analytics-will-fail-if-executives-ignore-the-numbers.html
- Highhouse, S. (2008). Stubborn reliance on intuition and subjectivity in employee selection. Industrial and Organizational Psychology, 1 , 333–342. doi:10.1111/j.1754-9434.2008.00058.x
- Reading response 5 due
- Discussion of readings
Week 7
Mon 5/14
- Thematic Analysis Homework due
- Work on class project: Developing initial codes
Wed 5/16
- Assigned reading:
- Heuristic evaluation knowledge check due
- In-class practice: Heuristic evaluation practice
Fri 5/18
- Assigned readings:
- Bednall, D. H. B., Adam, S., & Plocinski, K. (2010). Ethics in practice: Using compliance techniques to boost telephone response rates. International Journal of Market Research, 52(2), 155-168. doi:10.2501/S1470785309201156
- Nunan, D., & Di Domenico, M. (2013). Market research and the ethics of big data. International Journal of Market Research, 55(4), 2-13.
- Reading response 6 due
- Discussion of readings
Week 8
Mon 5/21
- In-class practice: Heuristic evaluation practice (continued)
Wed 5/23
- Heuristic Evaluation Homework due
- Work on class project: Thinking like a designer
Fri 5/25
- Assigned readings:
- Esser, P. (2018). Empathy – How to improve your designs by developing empathy for your target group. Retrieved from https://www.interaction-design.org/literature/article/empathy-how-to-improve-your-designs-by-developing-empathy-for-your-target-group
- Hulme, T. (2016) What can we learn from shortcuts? Retrieved from https://www.ted.com/talks/tom_hulme_what_can_we_learn_from_shortcuts
- Visser, F. S., van der Lugt, R., and Stappers, P. J. (2007). Sharing user experiences in the product innovation process: Participatory design needs participatory communication. Creativity and Innovation Management, 16(1), 35-45. doi:10.1111/j.1467-8691.2007.00414.x
- Reading response 7 due
- Discussion of readings
Week 9
Mon 5/28 – MEMORIAL DAY, NO CLASS
Wed 5/30
- Assigned reading:
- Prototyping knowledge check due
- In-class practice: Prototyping practice
Fri 6/1
- Assigned readings:
- Battarbee, K., Suri, J. F., & Howard, S. G. (2015). Empathy on the edge. Rotman Management, Winter 2015, 60-65.
- Kouprie, M., & Visser, F. S. (2009). A framework for empathy in design: stepping into and out
of the user’s life. Journal of Engineering Design, 20(5), 2009, 437–448.
- Reading response 8 due
- Discussion of readings
Week 10
Mon 6/4
- In-class practice: Prototyping practice 2
Wed 6/6
- Prototyping Homework due
- Work on class project
Fri 6/8 – PSYCHFEST, GO AND PRESENT YOUR WORK!