NOTES:

• All deadlines are by the start of class time unless otherwise indicated
• If an assigned reading does not have a link, that means you can access it for free through the library

Week 1

Wed 4/4

• Overview of the course

Fri 4/6

• User-centered design

Week 2

Mon 4/9

• Assigned readings:
  • Fylan, F. (2005). Semi-structured interviewing. In J. Miles & P. Gilbert (Eds.), A Handbook of Research Methods for Clinical and Health Psychology (pp. 66-77). Oxford UK: Oxford University Press.
• User needs assessment knowledge check due
• In-class practice: Assessing user needs with semi-structured interviews

Wed 4/11

• Deadline for submitting your choice for a system for the user needs assessment homework
• In-class practice: Assessing user needs with semi-structured interviews (continued)

Fri 4/13

• Assigned readings:
  • Lee, S. A., & Liang, Y. (2015). Reciprocity in computer-human interaction: Source-based, norm-based, and affect-based explanations. Cyberpsychology, Behavior & Social Networking, 18(4), 234-240. doi:10.1089/cyber.2014.0458
  • Ruzich, C. M. (2008). Our deepest sympathy: An essay on computer crashes, grief, and loss. Interaction Studies, 9(3), 504-517. doi:10.1075/is.9.3.08ruz
• Reading Response 1 due
• Discussion of readings

Week 3

Mon 4/16

• Work on class project: Background research

Wed 4/18

• User Needs Assessment Homework due
• Assigned reading:
  • Roose, J. (n.d.) How to conduct usability testing in six steps. Retrieved from https://www.toptal.com/designers/ux-consultants/how-to-conduct-usability-testing-in-6-steps.
• User testing knowledge check due
• In-class practice: User testing with think-aloud protocols

Fri 4/20

• Complete the Doodle poll for interview availability
• Deadline for submitting your choice for a system for the user testing homework
• Assigned readings:
  • Bargas-Avila, J. A., Oberholzer, G., Schmutz, P., de Vito, M., & Opwis, K. (2007). Usable error message presentation in the World Wide Web: Do not show errors right away. Interacting with Computers, 19,  330–341. doi:10.1016/j.intcom.2007.01.003
  • Seckler, M., Tuch, A. N., Opwis, K., & Bargas-Avila, J. A. (2012). User-friendly locations of error messages in web forms: Put them on the right side of the erroneous input field. Interacting with Computers, 24, 107-118. doi:10.1016/j.intcom.2012.03.002
• Reading response 2 due
• Discussion of readings

Week 4

Mon 4/23

• In-class practice: User testing with focus groups and prototypes

Wed 4/25

• User Testing Homework due
• Work on class project: User test planning

Fri 4/27

• Assigned readings:
  • Sonderegger, A., & Sauer, J. (2010). The influence of design aesthetics in usability testing: Effects on user performance and perceived usability. Applied Ergonomics, 41(3), 403- 410.  doi:10.1016/j.apergo.2009.09.002
  • Tuch, A. N., Roth, S. P., Hornbæk, K., Opwis, K., Bargas-Avila, J. A. (2012). Is beautiful really usable? Toward understanding the relation between usability, aesthetics, and affect in HCI. Computers in Human Behavior, 28, 1596–1607. doi:10.1016/j.chb.2012.03.024
• Reading response 3 due
• Discussion of readings
  • Images for practicing use of aesthetics scales
  • Classical and expressive aesthetics scales

Week 5

Mon 4/30

• Assigned reading:
  • Balanced Scorecard Institute (n.d.). Affinity Diagram. Retrieved from http://www.balancedscorecard.org/BSC-Basics/Articles-Videos/Process-Improvement-Tools. 
• Affinity wall knowledge check due
• In-class practice: Affinity walls

Wed 5/2

• Work on class project: Writing for a non-academic audience

Fri 5/4

• Assigned readings:
  • Dommes, A., Chevalier, A., & Rossetti, M. (2010). Searching for information on the World Wide Web with a search engine: A pilot study on cognitive flexibility in younger and older users. Psychological Reports, 106 (2), 490-498. doi:10.2466/PR0.106.2.490-498
  • Pak, R., McLaughlin, A. C., & Bass, B. (2014). A multi-level analysis of the effects of age and gender stereotypes on trust in anthropomorphic technology by younger and older adults. Ergonomics, 57(9), 1277-1289. doi:10.1080/00140139.2014.928750
• Reading response 4 due
• Discussion of readings

Week 6

Mon 5/7

• Affinity Wall Homework due
• Assigned reading:
  • How to Use Thematic Analysis
• Thematic analysis knowledge check due
• In-class practice: Thematic analysis practice 1

Wed 5/9

• In-class practice: Thematic analysis practice 2

Fri 5/11

• Assigned readings:
  • Cole, N. (2013, February 12). What do business people really think about market research? A client-side perspective. Retrieved from http://greenbookblog.org/2013/02/12/what-do-business-people-really-think-about-market-research-a-client-side-perspective/
  • Enderle, R. (2013, January 4). Data analytics will fail if executives ignore the numbers. Retrieved from https://www.cio.com/article/2389409/data-management/data-analytics-will-fail-if-executives-ignore-the-numbers.html
  • Highhouse, S. (2008). Stubborn reliance on intuition and subjectivity in employee selection. Industrial and Organizational Psychology, 1 , 333–342. doi:10.1111/j.1754-9434.2008.00058.x
• Reading response 5 due
• Discussion of readings
  • Need for Affect Questionnaire
  • Need for Cognition Questionnaire

Week 7

Mon 5/14

• Thematic Analysis Homework due
• Work on class project: Developing initial codes

Wed 5/16

• Assigned reading:
  • Wong, E. (2018). How to conduct a heuristic evaluation. Retrieved from https://www.interaction-design.org/literature/article/heuristic-evaluation-how-to-conduct-a-heuristic-evaluation
• Heuristic evaluation knowledge check due
• In-class practice: Heuristic evaluation practice

Fri 5/18

• Assigned readings:
  • Bednall, D. H. B., Adam, S., & Plocinski, K. (2010). Ethics in practice: Using compliance techniques to boost telephone response rates. International Journal of Market Research, 52(2), 155-168. doi:10.2501/S1470785309201156
  • Nunan, D., & Di Domenico, M. (2013). Market research and the ethics of big data. International Journal of Market Research, 55(4), 2-13.
• Reading response 6 due
• Discussion of readings
  • Ethics Scenarios

Week 8

Mon 5/21

• In-class practice: Heuristic evaluation practice (continued)

Wed 5/23

• Heuristic Evaluation Homework due
• Work on class project: Thinking like a designer

Fri 5/25

• Assigned readings:
  • Esser, P. (2018). Empathy – How to improve your designs by developing empathy for your target group. Retrieved from https://www.interaction-design.org/literature/article/empathy-how-to-improve-your-designs-by-developing-empathy-for-your-target-group
  • Hulme, T. (2016) What can we learn from shortcuts? Retrieved from https://www.ted.com/talks/tom_hulme_what_can_we_learn_from_shortcuts
  • Visser, F. S., van der Lugt, R., and Stappers, P. J. (2007). Sharing user experiences in the product innovation process: Participatory design needs participatory communication. Creativity and Innovation Management, 16(1), 35-45. doi:10.1111/j.1467-8691.2007.00414.x
• Reading response 7 due
• Discussion of readings

Week 9

Mon 5/28 – MEMORIAL DAY, NO CLASS

Wed 5/30

• Assigned reading:
  • Babich, N. (2017, October 30). Everything you need to know about wireframes and prototypes. Retrieved from https://theblog.adobe.com/everything-you-need-to-know-about-wireframes-and-prototypes/
• Prototyping knowledge check due
• In-class practice: Prototyping practice

Fri 6/1

• Assigned readings:
  • Battarbee, K., Suri, J. F., & Howard, S. G. (2015). Empathy on the edge. Rotman Management, Winter 2015, 60-65.
  • Kouprie, M., & Visser, F. S. (2009). A framework for empathy in design: stepping into and out
    of the user’s life. Journal of Engineering Design, 20(5), 2009, 437–448.
• Reading response 8 due
• Discussion of readings

Week 10

Mon 6/4

• In-class practice: Prototyping practice 2

Wed 6/6

• Prototyping Homework due
• Work on class project

Fri 6/8 – PSYCHFEST, GO AND PRESENT YOUR WORK!